Support
IT Helpdesk and Support
Proactive IT support and consultancy so you can focus on growing your
business without interruptions.
Does your businesses face IT issues without the expertise to resolve them?
IT issues
& downtime
No inhouse
IT expertise
No onboarding
support
Increasing
IT costs
Why choose
UX Tech Solutions?
Reduced employee downtime
Employees get quick access to expert support, reducing the time spent troubleshooting IT issues due to system crashes, software errors, or connectivity problems, increasing their time to focus on your core business.
Reduced IT Issues
An IT Help Desk doesn’t just fix issues—it proactively monitors systems, applies updates, and detects problems before they impact your business. Prevents issues like slow performance, outdated software, and security vulnerabilities.
Improved employee satisfaction
& productivity
When IT works seamlessly, employees can focus on their jobs instead of dealing with technical issues. A helpful and responsive IT support system improves employee morale and reduces stress.
Increased and consistent IT support
Instead of relying on ad-hoc or reactive support, you have a consistent and structured IT support system. Your team knows where to go for help, ensuring faster responses and reduced frustration.
Reduced operational costs
Engaging external IT support eliminates the need for hiring and training an in-house IT team, saving time and operational costs.
When your business experiences frequent IT issues and downtime, having an IT Help Desk in place offers several advantages.
Help Desk (Remote and onsite support)
In today’s technology-driven world, having reliable support for your IT infrastructure is essential for maintaining productivity and minimising disruptions. Our help desk service offers both remote and onsite support, providing you with the flexibility to address issues as they arise, no matter where your team is located.
Scalable hours and days
Getting support is straightforward. You can reach our team via phone, email, or through our user-friendly ticket portal, ensuring that help is always just a click or call away. We offer scalable hours of support, with options ranging from standard business hours, Monday through Friday, to 24/7 assistance, allowing you to choose the level of service that best fits your needs.
Instant access to expert IT assistance
Our help desk provides instant access to expert IT assistance for troubleshooting and issue resolution. Our team brings extensive experience in network engineering and technical support, ensuring that you receive knowledgeable and effective assistance when you need it most.
Proactive monitoring & maintenance
One critical aspect of our service is patch management and software updates. Patch management involves regularly updating software applications to fix vulnerabilities, improve performance, and add new features. We handle these updates for various types of software, including operating systems, productivity applications, and security tools, ensuring your systems remain secure, optimised, and up to date without causing downtime.
Device & network management
In addition to patch management, we offer proactive monitoring and maintenance of your IT systems. Our team continuously monitors your network and devices to detect and fix issues before they disrupt your business operations. We focus on identifying potential problems with workstations, servers, and network infrastructure, ensuring that all components run efficiently and securely.
